Dated: 25 May 2018
PLEASE READ THIS POLICY CAREFULLY BEFORE USING ROLLER STATION LTD’S SERVICES
Protecting your data, privacy and personal information is very important to Roller Station Ltd (“Roller Station”, “our”, “us” or “we”).
When visiting Roller Station’s website at https://www.rollerstation.co.uk/ (our “ Website”) or using any of the services offered via the Website (the “Services”), you will be asked to indicate your acknowledgement of, and where applicable consent to, the practices described in this policy.
Our Website contains links to third party websites. If you follow a link to any of those third party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal information. Please check these policies before you submit any personal information to such third party websites.
Information we may collect
We may collect and process the following data about you:
Information that you provide to us. You will be asked to provide us with your information when you:
fill in forms on our Website, or correspond with us by phone, email or otherwise;
register to use our Services;
use the Services;
report a problem with our Website or Services; or
complete any surveys we ask you to fill in that we use for research purposes (although you do not have to respond to these if you do not want to).
You must have obtained clear permission from the individuals whose data you provide us with before sharing that data with us.
The information you will be asked to provide to us for these purposes may include your first name, surname, email address, phone number, company name, business address, bank account and payment information (billing name and address).
Information we collect about you. With regard to each of your visits to our website we may automatically collect the following information:
For analytical purposes details of your visits to our website, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time), length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-over’s.
We may collect and process data but not limited to information that you provide by filling in forms on our website or that you provide to us by email.
How we use your information and justification of use
Use of personal information under EU data protection laws must be justified less than one of a number of legal “grounds” and we are required to set out the ground in respect of each use of your personal data in this policy. These are the principal grounds that justify our use of your information:
Consent: where you have consented to our use of your information (you are providing explicit, informed, freely given consent, in relation to any such use and may withdraw your consent in the circumstance detailed below by notifying us);
Contract performance: where your information is necessary to enter into or perform our contract with you;
Legal obligation: where we need to use your information to comply with our legal obligations;
Legitimate interests: where we use your information to achieve a legitimate interest and our reasons for using it outweigh any prejudice to your data protection rights; and
Legal claims: where your information is necessary for us to defend, prosecute or make a claim against you or a third party.
We use information held about you (and information about others that you have provided us with) in the following ways:
Applicable to all users
We will not sell your personal data (or any other data you provide us with) to third-parties; however, we reserve the right to share any data which has been anonymised and/or aggregated. You acknowledge and accept that we own all right, title and interest in and to any derived data or aggregated and/or anonymised data collected or created by us.
We may use information for marketing products and services to you in the following ways:
We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you or you may opt out by contacting us.
Disclosure of your information
We may disclose your personal information to our service providers and business partners, including brands and landlords (to assist us in performing any contract we enter into with them or you, including providing the Website and the Services it enables), analytics providers, including Google analytics, (to assist us in the improvement and optimisation of the Website) and/or a member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
In addition, we may also disclose your personal information to third parties in the following circumstances:
Security over the internet
No data transmission over the internet or website can be guaranteed to be secure from intrusion. However, we maintain commercially reasonable physical, electronic and procedural safeguards to protect your personal information in accordance with data protection legislative requirements.
Sensitive information between your browser and our Website is transferred in encrypted form using secure socket layer (“SSL”) or equivalent cryptographic protocols using certificates issued by a trusted third party authority.
All information you provide to us is stored on our third party secure servers, and accessed and used subject to our security policies and standards.
We use hosted servers such as BookWhen, Stripe, Barclays and Wix in the course of our business.
How long we retain your personal data
We will hold the above information for as long as is necessary in order to conduct the processing detailed in the table above, deal with any specific issues that may raise, or otherwise as is required by law or any relevant regulatory body.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Once you have unsubscribed, we shall delete the personal data relating to your account within one month. Some personal data may need to be retained for longer than this to ensure Roller Station can comply with applicable laws and internal compliance procedures. If information is used for two purposes, we will retain it until the purpose with the latest period expires but we will stop using it for the purpose with a shorter period when that period expires.
We restrict access to your personal information to those persons who need to use it for the relevant purpose(s). Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymized (and the anonymized information may be retained) or securely destroyed. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the personal risk or harm from unauthorized use or disclosure, the purpose for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Under the General Data Protection Regulation (EU) 2017/676, you have various rights in relation to your personal data. All of these rights can be exercised by contacting us at firstname.lastname@example.org
In certain circumstances, you have the following rights in relation to your personal data:
Roller Station will not ordinarily charge you in respect of any requests we receive to exercise any of your rights detailed above; however, if you make excessive, repetitive or manifestly unfounded requests, we may charge you an administration fee in order to process such requests or refuse to act on such requests. Where we are required to provide a copy of the personal data undergoing processing this will be free of charge; however, any further copies requested may be subject to reasonable fees based on administrative costs.
Where you request Roller Station to rectify or erase your personal data or restrict any processing of such personal data, Roller Station may notify third parties to whom such personal data has been disclosed of such request. However, such third party may have the right to retain and continue to process such personal data in its own right.
Changes to this policy
For the purpose of the relevant data protection legislation, the data controller is Roller Station Ltd (Company No.09618262) with registered address at Kemp House 152 – 160 City Road, London EC1V 2NX.
What are cookies?
Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. We use the term “cookies” in this policy to refer to all files that collect information in this way.
There are many functions cookies serve. For example, they can help us to analyse how well the website is performing.
Certain cookies contain personal information – for example, if you click to “remember me” when logging in to a website, a cookie will store your username. Most cookies will not collect information that identifies you, but will instead collect more general information such as how users arrive at and use the website.
What sort of cookies does the website use?
Generally, our cookies perform up to three different functions:
1. Essential cookies
Some cookies are essential for the operation of the website. If you opt to disable these cookies, you will not be able to access or use all of the features that the website incorporates.
2. Performance Cookies
We utilise other cookies to analyse how our visitors use the website and to monitor performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages receive error messages.
3. Functionality Cookies
Functionality cookies to allow website’s to remember your preferences. For example, cookies save you the trouble of typing in your username every time you use the website, and recall your customisation preferences.
We do use or allow third parties to serve cookies that fall into the three categories above. For example, like many companies, we use companies such as Google Analytics to help us monitor our traffic. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions and copyright policy. Please see the table below for the full list of third parties who serve cookies on the website:
Can you block cookies?
As we have explained above, cookies help you to get the most out of the website.
However, if you do wish to disable cookies then you can do so by amending the settings within your browser or mobile device.
Please remember that if you do choose to disable cookies, you may find that certain sections of the website do not work properly.